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Warranty Policy

EunoRau (BTN) Warranty

Warranty: 1 year warranty on mechanical and electrical parts including frame, display, PAS, motor, controller, battery and charger. Warranty is subject to proper care and reasonable use of main parts.
Return policy: 
You may return it for a money-back guarantee within 7 days of purchase. Customer must pay for return shipping costs with products in 100% new, re-sellable condition.
Restocking fee: 
Restocking fee of 20%

E-Wheels Warranty

ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of:

  1. All electric scooters: 30 days from the date of purchase

  2. EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase

ELECTRIC WHEELS replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

  2. Complete the return reason questionnaire and include it in the return package.

  3. Before sending your return shipment, please remove all extra labels from the outside of the package.

  4. Send the return package to the following address: 
    EWheels
    RETURNS DEPARTMENT

    750 E. Covey Lane, Suite 135

    Phoenix, AZ 85024

  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

  7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

  8. Credit for gift returns will be issued to the original purchaser.

  9. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

  10. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

  11. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

  12. Contact a Customer Service Specialist at  orders@ecoebikestore.com  for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

  13. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

  14. To receive a refund or credit, items must be returned within 15 days of original shipment date.

  15. Credit for gift returns will be issued to the original purchaser.

  16. All electric scooters: 30 days from the date of purchase

  17. EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase\

  18. Shipping charges included in the Purchase Price of the Merchandise are non-refundable.

  19. Customer is responsible for returning merchandise at their own expense.

Specific Warranty Items

Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

Items Not Covered
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance.

ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage,  or use in any other manner for which such products were not specifically designed.

This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use.

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer.

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.

GlareWheel Warranty

Warranty: All mechanical and electrical components, moving parts, motors and structural components, with the exception of light, traction tires are warranted to the original owner-purchaser for a period of half a year from the original purchase date. 
Return policy: The customer is responsible for all return shipping costs.
Restocking fee: Restocking fee of 20%

Nakto Warranty

Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system). In case an entire replacement e-bike is issued, original e-bike may have to be shipped back to the manufacturer facility for inspection/repairs before a new bike is sent. Keep the original packaging for at least 30 days in case of a return as we will not be responsible for return packaging.
Return policy: 
You may return it for a money-back guarantee within 7 days of receiving the e-bike. Any shipping damages must be reported within 48 hours with documented pictures.
Restocking fee: 
All refund request made after 7 days will be charged with a 20% restocking fee and customer will be responsible for shipping.

QualiSport 

Warranty: 5 year warranty on frame and fork and 2 year warranty on battery. Replacement of the battery if it fails within two years (as long as it was not damaged by personal neglect).
Return policy: 
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it within 14 days.
Restocking fee: 
Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund).

Ecotric 

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website.

Every ECOTRIC electric bicycle on our website comes with an 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.

TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.